Findings

Among
smartphone customers, 13 percent report having to get their device
repaired, with software application issues, device locking up or
display not working being the most frequently reported problems.

More
than 40 percent of smartphone users would like GPS (global positioning
system) capabilities on their device, while 26 percent would like Wi-Fi
capabilities, 22 percent want touch screen and 19 percent would like to
have a TV integrated into their device.

The average reported
purchase price of a smartphone device is $261. Palm owners report the
highest purchase price at $313. Motorola has the lowest reported device
pricing at $194.

The top five reasons given for choosing a
smartphone brand are: personal digital assistant (PDA)/personal
information manager (PIM) functionality (50%), Internet capability
(48%), Bluetooth capabilities (46%), general ease of use (44%) and
overall design/style (44%).

Thirty-five percent of smartphone
owners download third-party software. Popular software downloads among
business users include games (51%), travel-related programs (42%) and
business applications such as Microsoft Word and Excel (36%).

http://www.fiercewireless.com/press-releases/j-d-power-and-associates-reports-blackberry-devices-rank-highest-inaugural-business-0